Platerly
Last updated: June 20, 2026
Platerly ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it.
This policy applies to:
By using either platform, you agree to the collection and use of information as described in this policy.
Platerly is a multi-tenant SaaS platform that enables hospitality businesses to create and publish digital menus.
When you register or are invited to use the admin dashboard, we collect:
When an Owner creates a Business on the platform, they submit:
This data is owned by the Tenant. We process it solely to operate the platform and display it on public menu pages.
When a Visitor browses a public menu page, we may automatically collect:
We do not require Visitors to create an account or submit any personal information to view a public menu.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contract |
| Displaying your menus to the public | Contract |
| Sending account-related emails (invites, password reset) | Contract |
| Billing and subscription management | Contract |
| Improving and maintaining the platform | Legitimate interest |
| Security monitoring and fraud prevention | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Analytics on platform usage and public menu traffic | Legitimate interest |
| Sending product updates and news (opt-in) | Consent |
We never sell your personal data to third parties.
Cookies are small text files stored on your device when you visit a website. We use them to operate the platform and understand how it is used.
| Cookie Type | Purpose | Can be declined? |
|---|---|---|
| Essential | Session management, authentication, security | No — required to use the platform |
| Analytics | Understanding how visitors use the platform (e.g. page views, traffic sources) | Yes |
| Preferences | Remembering your language or display settings | Yes |
You can control cookies through your browser settings. Declining non-essential cookies will not prevent you from viewing public menus or using the admin dashboard, but may affect some functionality.
A cookie consent banner is displayed on your first visit to platerly.app.
We do not sell your data. We share it only with the following categories of trusted third-party service providers who process it on our behalf:
| Category | Purpose |
|---|---|
| Cloud hosting provider | Storing and serving the platform and its data |
| Payment processor (e.g. Stripe) | Processing subscription payments securely |
| Email delivery service | Sending transactional emails (invites, password resets) |
| Analytics provider | Understanding platform and menu page usage |
| Error monitoring service | Detecting and fixing technical issues |
All third-party providers are contractually required to handle your data securely and only for the purposes we specify.
| Data Type | Retention Period |
|---|---|
| Account data (active accounts) | For the duration of the account |
| Account data (after termination) | Up to 90 days, then permanently deleted |
| Menu and business content | Deleted within 90 days of account termination |
| Billing records | 7 years (legal/tax obligation) |
| Server and access logs | Up to 12 months |
| Analytics data | Up to 26 months (aggregated) |
You may request early deletion of your data at any time (see Section 9).
Platerly operates globally. Your data may be processed or stored in countries outside your own, including countries that may have different data protection laws.
Where we transfer data internationally, we ensure appropriate safeguards are in place, such as:
Depending on your location, you may have the following rights regarding your personal data:
| Right | What it means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Ask us to correct inaccurate or incomplete data |
| Erasure | Ask us to delete your personal data ("right to be forgotten") |
| Restriction | Ask us to limit how we process your data |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests |
| Withdraw consent | Withdraw consent for marketing or analytics at any time |
We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority.
We implement appropriate technical and organizational measures to protect your personal data, including:
No system is 100% secure. If we become aware of a data breach that affects your rights, we will notify you and the relevant authorities as required by law.
The Platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Public menu pages may contain links to external websites (social media profiles, Google Maps, business websites). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.
For material changes, we will notify account holders via email or a prominent notice in the admin dashboard at least 14 days before the change takes effect.
Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.
For any questions, requests, or concerns about this Privacy Policy or how we handle your data:
This Privacy Policy was last updated on June 20, 2026.